AI agents and automations that take routine work off your team's plate

Every day, your team loses hours to tasks that don't need their expertise: re-keying data, answering the same questions, chasing documents through approval. We build AI agents and automations that take this work over. Agents run on your company's data, make simple decisions and carry out tasks in your systems on their own, while automations tie repetitive processes into one smooth flow.

Autonomy that genuinely hands your team time back.

"Most companies treat design as an aesthetic expense. We treat it as experience engineering. If your website doesn't collect data, doesn't support decision-making, or doesn't automate sales - it means you're not yet tapping into its full potential. We're changing that paradigm."

Marcin Misiak

Founder and Advisor at WEBRACE

Most solutions on the market stop at suggesting: you ask, you get an answer, and you still do the rest by hand.

We build agents that do the work themselves. It pays off on several levels at once.

  • Less routine — agents take over repetitive tasks, and your team gets back to work that needs a human mind.

  • Faster response — tickets, queries and documents are handled on the spot, any time of day or night.

  • Fewer errors — an agent doesn't drop data or skip steps on monotonous, repetitive tasks.

  • Scaling without headcount — you handle a bigger workload without growing the team at the same pace.

  • Running on your data — the agent draws on your company's knowledge, so it answers specifically instead of in generalities.

We build agents that genuinely take everyday work off your team's hands.

What we build under agents and automations

We tailor the scope to wherever your company holds the most routine — and the most potential. Here are the solutions we deploy most often.

Customer service agents

An agent that answers customer questions, handles tickets and qualifies queries, passing the trickier cases to a human.

It works 24 hours a day and draws on real knowledge of your products.

Internal knowledge assistants

An agent that answers your employees' questions about procedures, products and company documents.

No more hunting for information across dozens of files or asking the colleague at the next desk.

Document automation

Reading, validating and routing documents, from invoices to forms.

The data lands straight in your systems — no manual re-keying, no typos.

Sales process automation

Lead qualification, CRM updates, reminders and follow-ups.

Your sales team focuses on talking to clients instead of wrangling spreadsheets.

Administrative task automation

Recurring reports, summaries and repeatable workflows that run on their own, by the rules you set.

You get back the time that disappears into routine today.

System integrations

We connect your tools so data flows between them automatically.

Your systems start talking to each other, and you stop being the manual link between them.

Our approach to design process

Strategy
1Workshops
2Research
3Validation & Data
4Specification
Design
1UX Design
2Content
3UI Design
Development
1Implementation
2Testing
3Deployment
Lap1
Throttle
Brake
0km/h

Diagnosis, design, deployment. That's exactly what our process is about.

HOW WE WORK

We build agents and automations to genuinely lift work off your team — not to add one more tool to manage. So we start with the processes that hold the most potential and finish with a working solution wired into your systems.

01

Audit and identification

02

Solution design

03

Data foundation

04

Build and integration

05

Testing and deployment

06

Maintenance and growth

Where agents and automations give you the most

You can automate almost anything, but not everything is worth automating. Here are the areas where our deployments pay back fastest, in time and in money.

Customer service

The agent handles the most common questions and tickets on the spot, cuts response time and takes load off your support team, while routing the harder cases to a person.

Sales and marketing

Automating lead qualification, CRM updates and follow-ups means no contact slips through the cracks, and your reps gain time for conversations.

 Administration and documents

Reading and routing documents, recurring reports and repeatable office tasks happen automatically — faster and error-free.

Internal operations

An internal knowledge assistant and process automations free the team from routine and speed up the whole company's daily work.

Agents and automations move the numbers

AI is sometimes treated as a box to tick — something you need "on the site" for show. We see it as a tool for getting time and money back. The numbers show why it's no longer a topic for later.

0%

By 2028, 33% of enterprise software will include AI agents, up from less than 1% in 2024. By then, agents will independently make around 15% of day-to-day operational decisions.

Source: Gartner

0%

Around 75% of the value generative AI can deliver is concentrated in four areas: customer service, sales and marketing, software engineering, and R&D.

Source: McKinsey

Why WEBRACE

A partner, not a subcontractor

Specialists who genuinely care

Research-driven approach

Proactivity

People first

We ride the wave

Our clients

Our clients

Our clients

What our clients say

  • "WEBRACE understands the specific nature of individual projects and always strives to find the optimal solution for each one."

    "They also understand that detail is often what matters most in music industry projects, never taking a one-size-fits-all approach to any activation. On top of that, Marcin is a true expert in his field, and I genuinely value his opinion."

    Kamil Kopetz

    Warner Music Poland

  • "Working with WEBRACE was a great success. The team built our new website and delivered a professional rebranding"

    "...of our company – something that, after all these years, was definitely overdue. We appreciate their full commitment, excellent communication, and truly professional approach to every stage of the project. Thank you for a result that fully met our expectations."

    Paweł Dąbrowski

    CEO Świat Podłóg

  • "We came to WEBRACE with a specific challenge – we're launching a service the transport industry has never seen before."

    "The guys really sank their teeth into the subject and understood the entire business side of it. The result is a new website that explains what we do in a clear, accessible way. We recommend the WEBRACE team."

    Patryk Oleksa

    CEO Sevium

  • "We value working with WEBRACE for their efficiency and their choice of the right tools..."

    "We value working with WEBRACE for their efficiency and their ability to select tools that fit our company's needs – not necessarily the most expensive or labor-intensive solutions. This lets us bring ideas to life quickly."

    Mariusz Sawoniewski

    CEO Kompania Deweloperska

  • "The WEBRACE crew are simply magicians :) I never thought a small business like mine could have such a smartly designed website."

    "The WEBRACE crew are simply magicians :) I never thought a small business like mine could have such a smartly designed website. A genuine partnership approach, brilliant UX ideas, and results that don't just impress – they actually work and bring in inquiries."

    Paweł Herman

    Founder w BloomRoad

  • "What I value most about WEBRACE is their taste, great ideas, intelligent solutions, and excellent technical craft..."

    "...and of course their constant development, which keeps our collaboration at a consistently high level. WEBRACE keeps surprising us with new possibilities, which translates into a modern image for our brand. We've worked together for many years – we reshaped the KACZKAN brand identity together, and our partnership continues to grow. We've created joint projects admired around the world, and we've been imitated more than once – which is, in a way, quite flattering :)"

    Kamila Kaczkan

    CEO KACZKAN

What our clients say

  • "WEBRACE understands the specific nature of individual projects and always strives to find the optimal solution for each one."

    "They also understand that detail is often what matters most in music industry projects, never taking a one-size-fits-all approach to any activation. On top of that, Marcin is a true expert in his field, and I genuinely value his opinion."

    Kamil Kopetz

    Warner Music Poland

  • "Working with WEBRACE was a great success. The team built our new website and delivered a professional rebranding"

    "...of our company – something that, after all these years, was definitely overdue. We appreciate their full commitment, excellent communication, and truly professional approach to every stage of the project. Thank you for a result that fully met our expectations."

    Paweł Dąbrowski

    CEO Świat Podłóg

  • "We came to WEBRACE with a specific challenge – we're launching a service the transport industry has never seen before."

    "The guys really sank their teeth into the subject and understood the entire business side of it. The result is a new website that explains what we do in a clear, accessible way. We recommend the WEBRACE team."

    Patryk Oleksa

    CEO Sevium

  • "We value working with WEBRACE for their efficiency and their choice of the right tools..."

    "We value working with WEBRACE for their efficiency and their ability to select tools that fit our company's needs – not necessarily the most expensive or labor-intensive solutions. This lets us bring ideas to life quickly."

    Mariusz Sawoniewski

    CEO Kompania Deweloperska

  • "The WEBRACE crew are simply magicians :) I never thought a small business like mine could have such a smartly designed website."

    "The WEBRACE crew are simply magicians :) I never thought a small business like mine could have such a smartly designed website. A genuine partnership approach, brilliant UX ideas, and results that don't just impress – they actually work and bring in inquiries."

    Paweł Herman

    Founder w BloomRoad

  • "What I value most about WEBRACE is their taste, great ideas, intelligent solutions, and excellent technical craft..."

    "...and of course their constant development, which keeps our collaboration at a consistently high level. WEBRACE keeps surprising us with new possibilities, which translates into a modern image for our brand. We've worked together for many years – we reshaped the KACZKAN brand identity together, and our partnership continues to grow. We've created joint projects admired around the world, and we've been imitated more than once – which is, in a way, quite flattering :)"

    Kamila Kaczkan

    CEO KACZKAN

What our clients say

  • "WEBRACE understands the specific nature of individual projects and always strives to find the optimal solution for each one."

    "They also understand that detail is often what matters most in music industry projects, never taking a one-size-fits-all approach to any activation. On top of that, Marcin is a true expert in his field, and I genuinely value his opinion."

    Kamil Kopetz

    Warner Music Poland

  • "Working with WEBRACE was a great success. The team built our new website and delivered a professional rebranding"

    "...of our company – something that, after all these years, was definitely overdue. We appreciate their full commitment, excellent communication, and truly professional approach to every stage of the project. Thank you for a result that fully met our expectations."

    Paweł Dąbrowski

    CEO Świat Podłóg

  • "We came to WEBRACE with a specific challenge – we're launching a service the transport industry has never seen before."

    "The guys really sank their teeth into the subject and understood the entire business side of it. The result is a new website that explains what we do in a clear, accessible way. We recommend the WEBRACE team."

    Patryk Oleksa

    CEO Sevium

  • "We value working with WEBRACE for their efficiency and their choice of the right tools..."

    "We value working with WEBRACE for their efficiency and their ability to select tools that fit our company's needs – not necessarily the most expensive or labor-intensive solutions. This lets us bring ideas to life quickly."

    Mariusz Sawoniewski

    CEO Kompania Deweloperska

  • "The WEBRACE crew are simply magicians :) I never thought a small business like mine could have such a smartly designed website."

    "The WEBRACE crew are simply magicians :) I never thought a small business like mine could have such a smartly designed website. A genuine partnership approach, brilliant UX ideas, and results that don't just impress – they actually work and bring in inquiries."

    Paweł Herman

    Founder w BloomRoad

  • "What I value most about WEBRACE is their taste, great ideas, intelligent solutions, and excellent technical craft..."

    "...and of course their constant development, which keeps our collaboration at a consistently high level. WEBRACE keeps surprising us with new possibilities, which translates into a modern image for our brand. We've worked together for many years – we reshaped the KACZKAN brand identity together, and our partnership continues to grow. We've created joint projects admired around the world, and we've been imitated more than once – which is, in a way, quite flattering :)"

    Kamila Kaczkan

    CEO KACZKAN

Agents are only as good as the data they run on. See our other services.

Discover our services

Organized data is the starting point. The real value shows up when we build agents and automations on top of it. See what comes next — AI Automations & Agents, Product Design, Websites and UX Research.

You ask, we answer.

FAQ

Got questions about the process, timelines or pricing? We've gathered the most common ones our clients ask. If you don't find your answer, reach out — we'll explain it without the jargon.

01

How are your agents different from an ordinary chatbot?

02

Do I need to organize my data first?

03

What tools do you build on?

04

Will an agent replace my employees?

05

How do I know an agent will pay off?

06

How long does deployment take?

07

How do you bill your projects?

Book a call with our Expert

Marcin Misiak

Founder and Advisor at WEBRACE

Fill the form and book a free consultation with me

We will discuss your needs and select the best solutions for your project.

Prefer email? hello@webrace.pl

Book a call with our Expert

Marcin Misiak

Founder and Advisor at WEBRACE

Fill the form and book a free consultation with me

We will discuss your needs and select the best solutions for your project.

Prefer email? hello@webrace.pl

Book a call with our Expert

Marcin Misiak

Founder and Advisor at WEBRACE

Fill the form and book a free consultation with me

We will discuss your needs and select the best solutions for your project.

Prefer email? hello@webrace.pl

Serwituty 25
Warsaw, Poland

VAT ID: PL5223364003

© 2026  WEBRACE

Strategy fueled agency.

Serwituty 25
Warsaw, Poland

VAT ID: PL5223364003

© 2026  WEBRACE

Strategy fueled agency.

Serwituty 25
Warsaw, Poland

VAT ID: PL5223364003

© 2026  WEBRACE